Faq999 Privacy Policy

1Introduction

Faq999.com (referred to herein as "faq999", "we", or "us") is an international online betting and gaming platform. We take our users' privacy seriously and are fully committed to protecting your personal information.

This Privacy Policy ("Policy") explains what information faq999 collects, why it is collected, how it is used, and what steps are taken to protect your data. This Policy should be read together with our Terms and Conditions.

Faq999 operates in accordance with applicable international data protection laws. We maintain the highest standards to protect the personal data of Bangladeshi users and are committed to safeguarding your data from any misuse.

2What Information We Collect

Faq999 collects the following types of information from you:

Information provided directly:

• Full name, date of birth, and national ID number
• Email address and mobile number
• Current and permanent address
• Payment information (bKash/Nagad number, bank account)
• Documents submitted for identity verification

Automatically collected information:

• IP address and device information (device type, operating system, browser)
• Platform activity logs (login times, betting history)
• Information Collected via Cookies and Tracking Technologies
• Location Data (with your permission only)

3Use of Information

Faq999 uses your information only for the following legitimate purposes:

• Account registration, verification, and management
• Processing deposits, withdrawals, and other financial transactions
• Operating the betting service and gaming platform
• Fraud detection and prevention
• Compliance with Legal and Regulatory Obligations
• Providing customer support
• Sending promotional offers and newsletters with your consent
• Improving platform performance and security

4Data Sharing & Disclosure

Faq999 may share your information with third parties only in the following limited circumstances:

• Payment Processors: Information required to process transactions with bKash, Nagad, Rocket, and our banking partners.
• KYC Partner: Licensed verification service providers for identity verification.
• Law Enforcement Agencies: To comply with court orders or government directives.
• Company Restructuring: In the event of a merger or acquisition — the new entity will also be required to comply with this policy.

5Security Measures

Faq999 applies internationally recognized technical and organizational measures to protect your data. Our security framework is reviewed and updated on a regular basis.

• SSL/TLS Encryption: All your data transfers are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall Protection: Advanced firewall systems to block unauthorized access.
• Regular Security Audits: Regular audits conducted by independent security experts.
• Data Backup: Regular backups of data on secure, encrypted servers.
• Restricted Access: Only authorized personnel may access specific user data.

6Cookies Policy

Faq999 uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

You can disable cookies at any time through your browser settings. Please note that disabling certain essential cookies may limit some features of the platform.

7Data Retention Period

Faq999 does not retain your data longer than necessary. Retention periods are as follows:

• While your account is active: all information is retained.
• After account closure: financial data may be retained for up to 5 years to meet legal obligations.
• KYC documents: 5 years after account closure.
• Betting history: up to 3 years.
• Cookie data: varies by cookie type.

8Your Rights

As a faq999 user, you have the following rights over your personal information:

To exercise these rights, support@faq999.com. We typically respond within 30 business days.

9Protection of Minors

Faq999 does not knowingly collect personal information from anyone under the age of 18. Our services are intended solely for adults.

If we become aware that we hold personal data belonging to a minor, that information will be deleted immediately and the associated account will be closed. Parents and guardians are encouraged to monitor their children's online activity.

10International Data Transfers

As an international platform, faq999 may process your data on servers located in different countries. Regardless of where your data is processed, the same level of protection under this Privacy Policy applies.

We ensure that all international data transfers:

• Compliant with applicable data protection laws.
• Are carried out with adequate safeguards in place.
• Only with trusted and verified partners.

11Policy Changes

Faq999 may update this Privacy Policy from time to time. For significant changes, we will notify you at least 7 days before they take effect through the following channels:

• A notice will be sent to your registered email address.
• A notification will be displayed upon accessing the platform.
• The "Last Updated" date at the top of this page will be revised accordingly.

Continuing to use faq999 after any changes takes effect will be considered acceptance of the updated policy. If you do not agree to the new policy, please close your account and withdraw any remaining balance.

12Contact

For any questions, requests, or complaints regarding our Privacy Policy, please get in touch with us:

For data protection-related requests, email us from your registered email address with "Privacy Request" in the subject line.